Welcome to the Calmz.com website (Site). The Site is owned and operated by Doskocil Manufacturing Company, Inc. dba Petmate. (”us,” ”we,” or “our.”). Please carefully read the Terms and Conditions and our Privacy and Security Policy (collectively, “Terms”) before using the Calmz.com site. By accessing the Calmz.com website, you agree to follow and be bound by these Terms without modification. If you do not agree or accept any of these terms, please do not use the Site.
The Site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on the Site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Petmate reserves the right to refuse service, terminate accounts, and/or cancel orders in its sole discretion, including, without limitation, if Petmate believes that customer conduct violates applicable law or is harmful to the interests of Petmate, its affiliates, and/or its other customers.
The Site is intended only for users 18 years of age and older. By accessing and/or using the Site, you represent that you are 18 years of age or older.
By accessing and/or using the Site, you shall not:
In return for accessing the Site, you grant Petmate a non-exclusive, royalty-free license to use any and all content that you provide either on or through the Site including, but not limited to, suggestions, questions, comments, or reviews. With regard to any ideas or creative suggestions, you warrant and represent that any information, material, suggestions, ideas, concepts, know-how, methods, or any other communications that you provide either to or through the Site, or that you provide in an unsolicited manner to Petmate, is non-confidential and non-proprietary. Petmate will not consider any information you provide through the Site as confidential or proprietary in any way. Subject to the Terms, you give Petmate an irrevocable, royalty-free, global license to use, sell, make, and distribute any such information without any payment to you or others.
Petmate operates the Site from the United States, and the Site and Terms are intended only for users within the United States. If you use the Site outside the United States, you are responsible for following your applicable local laws and determining, among other things, whether your use of the Site violates any local laws. Please note that by using the Site, you agree that personally identifiable information and other non-personal data about you may be transmitted to the United States.
The materials on this Site, including without limitation, all text, videos, graphics, charts, pictures, photographs, images, line art, icons and renditions, are the protected intellectual property of and are the original copyrighted materials owned or licensed by Petmate or its subsidiaries and/or affiliates. Federal law protects these materials against unauthorized copying and reproduction. Use beyond the limited license granted to viewers will be prosecuted, and AHT may seek recovery of actual or statutory damages, recovery of attorneys’ fees and other remedies. The layout and presentation of the website may also be protectable intellectual property under applicable federal law. Use of the Petmate name, CALMZ® name, logos or any other registered or unregistered trademark or service marks of Petmate or its affiliates is strictly prohibited. Nothing on this Site grants or should be construed as granting by implication or otherwise, any type of license or right to use any of Petmate's intellectual property including, but not limited to, Petmate's trademarks, service marks, trade names, logos, and copyrighted material. By providing information on or through the Site, you represent and warrant that you have the right to do so. You may not store any material or content on, or disseminate any material or content over, any Site in any manner that constitutes infringement of another party's intellectual property rights, including but not limited to, copyrights and trademarks. You may not post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information belonging to others without obtaining the prior written consent of the owner of such proprietary rights.
It is our policy to terminate use privileges of any user who infringes the intellectual property rights of others upon receipt of proper notification to us by the rights owner or the rights owner’s legal agent.
Accordingly, if you believe that your work has been copied and posted on the Site in a way that constitutes copyright infringement, please contact us in writing.
YOUR RECEIPT OF AN ORDER ACKNOWLEDGEMENT VIA E-MAIL DOES NOT GUARANTEE THE ACCEPTANCE OF AN ORDER. AHT AND CALMZ.COM RESERVES THE RIGHT TO LIMIT THE QUANTITY OF ITEMS ORDERED AND/OR REFUSE TO SELL TO ANY CUSTOMER FOR ANY REASON.
THE RISK OF LOSS AND TITLE FOR ALL ITEMS PURCHASED FROM CALMZ.COM PASSES TO YOU UPON OUR DELIVERY TO THE CARRIER.
YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS SITE. THIS SITE IS PROVIDED BY AHT ON AN “AS IS” BASIS. AHT AND ITS SUBSIDIARIES AND AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AHT AND ITS SUBSIDIARIES AND AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR OTHER PROPRIETARY RIGHTS, AND FREEDOM FROM ERRORS, VIRUSES, BUGS, OR OTHER HARMFUL COMPONENTS. AHT AND ITS SUBSIDIARIES AND AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL DAMAGES OR DAMAGES RESULTING FROM LOSS OF USE, DATA, OR PROFITS, OR BUSINESS INTERRUPTION ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SITE, ANY DELAYS ON THE SITE, OR THE INABILITY TO USE THE SITE, ANY PORTION THEREOF, OR ANY HYPERLINKED WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF AHT OR ANY OF ITS SUBSIDIARIES OR AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our website may contain links to other internet sites, which are provided solely as a convenience to viewers and not as an endorsement of the contents of such sites. In addition, other internet sites may link to our website without our knowledge or permission. Because Petmate and its subsidiaries and affiliates have no control over such linked sites, we assume no obligation to review, and are not responsible for the availability or content of, any off-site pages or any other sites links to our Sites. Your linking to off-site pages or other sites is at your own risk.
You agree to indemnify, defend and hold harmless Petmate, including its officers, owners, directors, employees, affiliates, agents, licensors, representatives, attorneys, and business partners (“Indemnified Parties”), from and against any and all claims, demands, losses, costs, damages, liabilities, judgments, awards, and expenses (including attorneys' fees, costs of defense, and direct, indirect, punitive, special, individual, consequential, or exemplary damages) that Petmate or any of the Indemnified Parties suffer in relation to any claim or demand from a third party that relates to your use of the Site or your breach of these Terms. Your indemnification obligation shall survive the termination of these Terms.
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to any choice law provisions. You consent to jurisdiction and venue for any action related to this Site in the state courts in, or federal courts covering, Denton County, Texas, and you agree that this is a material condition of your access and/or use of this Site.
We are always improving and updating our Site to further enhance the customer experience. As a result, our policies will continue to evolve. As we implement new technology and provide new services, we may update our Terms and Conditions. We encourage you to refer to this page on an ongoing basis for our most current Terms and Conditions, as they are subject to change without notice.
You agree that no joint venture, partnership, employment or agency relationship exists between you and Petmate as a result of this agreement or your use of this Site. This agreement, the Privacy and Security Policy and terms of sale constitute the entire agreement between you and Petmate with respect to this Site. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Petmate with respect to this Site. No modification of this agreement shall be effective unless it is authored by Petmate, or unless it is physically signed by an Petmate executive officer. Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach.
If any part of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, it will not impact any other provision of these Terms, all of which will remain in full force and effect.
A printed version of this agreement and/or of any notice given by Petmate in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement or your use of this site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Petmate in printed form.
If you need to contact Petmate for any reason not already specified in these Terms, please use the following contact information:
2300 E. Randoll Mill Road
Arlington, Texas USA 76011
Copyright © 2017 Doskocil Manufacturing Company, Inc. dba Petmate
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner or opt in, for example to add you to one of our mailing lists.
The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We may share information with governmental agencies or other companies assisting us in fraud prevention, enforcement of Terms, or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
2300 E. Randol Mill
Arlington, Texas USA 76011
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Use a flexible measuring tape and measure the dog's girth. The girth is the measurement around the dog's chest and is where the vest will be connected. If your dog's girth measurement falls between the sizes listed here, we recommend that you select the smaller of the two sizes for the better fit.
This chart is a reference guide only.
Warranted to original consumer purchaser for 90 days from date of retail purchase against defects in material and workmanship. (Retain your dated sales receipt as proof of purchase).
COVERED: Replacement of defective parts and labor, and product return to consumer. Warranty is limited to return or cost of replacement.
NOT COVERED: Damages caused by pet are not covered under product's warranty nor are damages caused by abuse or failure to perform normal maintenance or any other expense. This warranty shall not apply to any defect, malfunction or failure to conform with the Warranty provisions if caused by damage (not resulting from defect or malfunction) due to unreasonable use by the Purchaser.
CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES OR INCIDENTAL EXPENSES, and INCLUDING DAMAGE TO PROPERTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
This Warranty gives you specific legal rights which may vary from state to state.
REQUEST FOR WARRANTY ACTION: Please direct all requests for action on this Warranty or any other product inquiries to:
1-855-760-8429 with questions regarding warranty or replacement parts.
RETURN POLICY http://www.calmz.com
When the Calmz® Anxiety Relief System is properly introduced to a dog (as outlined on page 4 of instructions guide) the results have been very good in reducing anxiety symptoms without undesired negative reactions. If you have followed these instructions and are not satisfied with the results, you may return the product within 30 days of purchase for a full refund of your purchase price. The product must be working properly and returned in its original package with the purchase receipt. Once your return is received and inspected (usually within 48 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 to 10 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 30-day return policy, all returns will need to be received and processed within 30 days of purchase.
If you purchased the Calmz® Anxiety Relief System from a veterinarian, please return the product to the veterinary clinic, not Animal Health Technologies, for a refund. Refunds through veterinary clinics will be processed through their veterinary distributor.
If you purchased your Calmz® directly from Calmz.com: To ensure we are able to process your return efficiently, please go to calmz.com to process a return shipping label. Please contact Petmate www.calmz.com (Please Include order#). You can also call us at 855-760-8429 during business hours 8:00 am-5:00 pm Central Standard Time.
Return Process: Once we review your order history and confirm that you are still within your 30 days, we will email you a return label that you can use to return and track your package. When we receive your package, a credit for the original purchase price of the product, less $9.95 for return shipping, will be issued to your credit card within a week. In the event that we cannot process a credit, a check will be mailed to you.
Orders ship within one business day if order is placed before noon Central time. If order is placed after noon Central time the order typically ships within two business days.
The CALMZ® Anxiety Relief System is a multimodal therapeutic delivery system clinically proven to reduce anxiety in dogs. If you are a veterinary professional and would like to incorporate CALMZ® within your practice, please have your license number available and call our Customer Care Line at 1-855-760-8429.